VoxPoint for Hotels
VoxPoint is an Al-powered virtual concierge designed for hotels. It transforms guest communication by providing seamless support throughout the entire guest journey-from initial booking to post-stay engagement. VoxPoint automates room reservations, answers questions about amenities and local attractions, suggests personalised activities, and delivers 24/7 concierge service. Easy to implement and manage, VoxPoint helps hotels maximise ancillary revenue and create memorable guest experiences.
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The key benefits
Complete Guest
Journey Support
Unlike traditional hotel operations with only two touch-points (booking and on-site reception), VoxPoint accompanies guests at every stage: pre-arrival guidance and travel directions, intelligent post-stay communication (beyond basic CRM), and enhanced concierge service during their stay-all without distracting reception staff from their core duties.
Proactive Ancillary
Service Sales
Guests often don't know about all available activities or feel hesitant to ask. VoxPoint proactively presents dining options, spa treatments, excursions, and transfers in a conversational manner before arrival, books time slots, and even handles custom requests not listed in standard offerings-noting them for future planning or immediate fulfilment.
On-Property Dining
Maximisation
If your hotel has a restaurant, VoxPoint ensures guests don't dine elsewhere by presenting enticing offers, menus, and easy table reservations. If guests prefer external dining, the assistant recommends partner restaurants and follows up afterward to gather feedback and dining preferences-building detailed guest profiles for personalised future interactions.
24/7 Multilingual
Availabilit
VoxPoint provides instant responses in over 150 languages at any hour, ensuring international guests receive consistent, quality service regardless of time zones or reception hours. This continuous availability captures bookings and resolves queries that would otherwise be lost.
Smart Data Collection &
Personalisation
Every interaction builds a comprehensive guest profile-preferences, activities, dining choices, special occasions — powering targeted marketing campaigns, personalised welcome messages, and tailored service recommendations that transform one-time visitors into loyal returning guests.
Effortless
Integration
No technical expertise required. VoxPoint configures in minutes, integrating seamlessly with booking systems, CRM platforms, and messaging channels WhatsApp, Telegram, Instagram, Facebook, website). The intuitive dashboard allows hotel staff to monitor conversations, transfer complex queries to managers, and analyse guest interaction statistics.
Watch the case
See how VoxPoint works in a real-world scenario and how it helps businesses automate customer communication.
How it works
Try me!
Start a conversation with our demo bot for hotels on WhatsApp to see how it works